RFI Software

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What is an RFI Software?

A request for information—also known as an RFI—is a document that companies send to vendors as part of the procurement process to understand more about their business.

RFI software helps sales and proposal teams through the process of responding to these detailed business documents. But how exactly? Keep reading and find out.

  • Answer

    Put all your best content in one location and organize using categories and tags that align with your company’s product or services.
  • Intelligent

    The automation tool will automatically suggest answers from your library, so you can fill in questions in a couple of clicks.
  • Project

    Assign your teammates to answer questions in a couple of clicks. Plus, see a bird’s-eye view of the entire project.

The reality is that filling out responses requires a lot of back-and-forth communication with colleagues over email, which is tedious and time-consuming. But with RFI software, you can assign specific sections to your teammates in the software directly and monitor your team’s progress.

Comment from a user and a bar chart tracking progress

The RFI meaning in business is to request information. It gives a chance for the buyer to get to know the market better and potentially revise the project guidelines before they get to the RFP phase, where they’ll request a proposal. It also helps the buyer widdle down the list of suppliers to their top choices. As a vendor, you’ll need to respond to these RFI questions to be considered for this opportunity.

With RFI management software, you can respond to all types of requests quickly and easily. For example, when receiving a request, you’ll be able to import all the questions directly into your RFI software. Once imported, the software should help you identify questions that need answers within the document.

Tools like Loopio help streamline the RFI process by centralizing your best content, then using automation to auto-fill the first pass of answers. The platform simply pulls past RFI answers from your content library for each request, so you don’t have to start from scratch for every new submission.

“We always meet our deadlines, and I know Loopio has helped us achieve that.”
Jen Armstrong
Jen Armstrong
Proposal Manager
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What’s the Difference Between an RFI vs RFP?

An RFI and RFP are two of the most common “request” documents in the procurement process. Let’s compare and learn about the differences between these two important documents: RFI vs. RFP.

The procurement process typically starts with an RFI, then comes the RFP. Basically, a buyer uses the RFI to learn about the market. Then, after narrowing down to their preferred vendors, the buyer prepares a document that describes the project in detail and asks for vendors to answer questions, explaining how they’d get the job done. (This is the RFP process in a nutshell.)

  • What is an RFP?

    RFP stands for ‘request for proposal.’ It is a document which asks vendors to submit proposals, in order to win business for a particular contract.

  • What is an RFI?

    RFI stands for ‘request for information.’ It is a document which asks vendors to submit information about their business—typically a precursor to asking for a full proposal.

Stylistically, RFP responses are usually allowed a few more liberties regarding the format of your response. In contrast, an RFI response tends to be more strict and standardized in a specific form.

Plus, depending on the size, structure, and industry of the companies involved, answers may be more formal or casual. For example, healthcare organizations are typically publicly funded—which means that compliance and vendor regulations are strict and must follow a specific stand. That’s why it’s incredibly common to see RFI and RFP in healthcare.

It may sound simple, but these documents can be hundreds of questions long. Which means you need solid RFI and RFP project management skills to complete these documents—especially when you’re juggling several in a condensed time period.

Using software, RFI project management becomes easier because these tools offer a way to assign and keep track of individual tasks of this project.

Want to learn about automation for RFIs and RFPs? Read about RFP automation software.

Create RFI Software Templates, On the Fly

You can make the process faster by creating branded RFI templates. (Templates are a great way to get something done quickly). Create reusable templates for proposals, SOWs, and other documents that match your brand’s visual style.

RFI Template Example:

The project template selection and creation function in Loopio

The key benefits to using an RFI software template are:

  • Saving time on design
  • Helping the sales team move faster
  • Ensuring your document is on-brand every time
  • Create consistent responses, no matter who is replying

How to Use an RFI Tracker

Tracking RFIs can be a difficult task for any growing business. RFI documents are typically stored in specific folders, limiting visibility and access. (Or even worse—stored through email chains or Slack messages.)

So, how do you track RFIs? To work efficiently, many professionals use RFI tracking software to help them monitor the progress of these documents. This software provides a centralized location for storing and accessing all RFIs in the organization while simultaneously providing project management capabilities. For example, you can set clear deadlines for each project and tag other team members as needed (example below).

Project Timeline in Loopio's RFP software

This is much better than relying on an RFI tracker Excel spreadsheet because the status of each project is changed automatically as team members check off tasks.

However, it’s important to note that even with an RFI tracker template in your software, you should still kick off the project by meeting with relevant subject matter experts (SMEs). Whether you meet in real life or through a video call, it’s important to gather everyone to determine requirements, assign responsibilities, and set expectations. Clear communication is essential to making the entire process go smoothly.

“Things change fast and some of our answers become outdated. Loopio helps make sure that this doesn’t happen.”
Adam Lazzara, Director of Sales Engineering at Sprout Social
Adam Lazzara
Director of Sales Engineering
Sprout Social
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Take a Peek: RFI Response Examples

The core purpose of any response document (RFP RFI, RFQ RFX) is to see if a company is a good fit for a particular project. On the receiving end, you must read each document carefully to determine if you really are a good fit before filling out responses.

If you are a good fit, it can be helpful to look at other RFI response examples, to get a sense of how you should structure your response before replying.

Example Response (RFI Template for Software)

Import an RFP to Loopio

Sample RFI Questions:

  • What is the size of your company?
  • When was your company founded?
  • Tell us about your organizational structure.
  • What are your company’s short-term goals?
  • What is the long-term vision for the company?
  • What services and products do you offer?
  • What makes you different from your competition?

It’s important to keep in mind that templates will change drastically, depending on industry requirements. For example: private buyers in a fast-growing software industry may move much faster through the RFI process than a government contractor, which is likely under a greater amount of scrutiny as a public-buyer.

So how do you write a software RFI?

There are the top considerations to prepare for when answering a software request for information
✓ Provide a concise description of how your solution solves the buyer’s problem
✓ Key differentiators that explain how you’re different than competitors in the G2 grid
✓ Evidence that you can solve the problem through your solution and your team (customer testimonials are important)
✓ Customized answers to questions that specifically speak to this buyer’s needs
✓ A complete response that addresses all points within each question

As you can see from the example above, RFI questions and requirements are fairly straightforward. The trick is providing quality answers on a short timeline. That’s where Loopio’s content library becomes helpful. You can store previous RFI answers in a centralized location to easily apply to each new request. This way, you’ll be able to spend less time searching for answers and more time customizing to appeal to that specific buyer.

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